When will I receive my order?
Custom made items will be made and shipped within 7-10 business days.
Ready-made items will ship within two days.
Do you accept credit cards?
Yes we accept all major credit cards.
Please choose the Paypal button when checking out and you will be able to pay by credit card or Paypal on the next page.
Do you accept money orders or checks?
Yes we accept United States Postal Money Orders or Domestic Checks.
Email me which item you would like and we will hold it for you for 10 days.
Checks will take 5 business days to process, and money orders will take 1 business day. International money orders can be accepted but will take 2 weeks to process.
What are your refund policys?
I want you to be happy with your purchase. If you need to return your piece, we will refund your payment as soon as we receive the item in it's unused original packaging within 10 days of purchase. We can also exchange another piece of jewelry for you if you like.
There are no returns on custom orders (orders that take 7 days to make) and no returns on sale items.
What are the shipping charges?
We have other various shipping options at checkout.
- U.S.P.S. Overnight Express Mail - $30 (overnight not guaranteed)
First Class Mail - $17 (no tracking)
Registered mail - $25 for Canadian orders (7-20 day delivery for registered mail with return signature delivery)
Registered mail - $28 for Worldwide orders (7-20 day delivery for registered mail with return signature delivery)
Please note that delivery times are approximate. Depending on how fast the delivery carriers, it could take a few days longer. (holidays, the weather and your countries customs play a large part in delays).
Please note Nana Smith Designs is not responsible for your own country customs fee or any lost packages. Please insure your packages if needed.
Do you have a Layaway option?
Would you like to make payments for your item over a certain period of time?
Pay in increments every month.
Payment will need to be paid in full within 6 months.
There are no refunds once you start your layaway plan.